Refund policy
FREQUENTLY ASKED QUESTIONS
Return and Refund Policy
Returns
We accept return requests within 30 days of delivery.
To be eligible, merchandise must be unworn, unused, unwashed, and returned in its original condition with all original tags and packaging. Items showing wear, odors, stains, damage, alterations, or missing components may be denied or receive a reduced refund where permitted by law.
Items sent back without an approved return request may not be accepted.
Start a Return
To request a return, visit our Returns Portal and sign in using the email address associated with your order.
Select the eligible order and items, choose a return reason, and submit your request. We will review your request and send further instructions by email.
If you need assistance, contact Help@valkyrah.com. Please include your order number.
United States Returns
After your return is approved, we will email you return instructions and, when applicable, a prepaid return shipping label.
Unless the item arrived damaged, defective, or incorrect, the cost of the return label will be deducted from your refund. The return shipping cost will be shown in your return details or approval email.
Please follow the instructions included with the label and obtain a drop-off receipt. Valkyrah is not responsible for returned packages that are shipped without tracking.
International Returns
After your return is approved, you will receive our return address and shipping instructions by email.
International customers are responsible for purchasing tracked return shipping from a local postal or shipping provider. Send the tracking number to Help@valkyrah.com and retain your shipping receipt until your refund is complete.
On the customs declaration, accurately identify the shipment as returned merchandise and include your Valkyrah order number. Do not mark the package as a gift. Use accurate item descriptions, values, and countries of origin as required by the carrier and customs authorities.
International return shipping, customs charges, brokerage fees, duties, and taxes are the customerโs responsibility unless the item arrived damaged, defective, or incorrect, or applicable law requires otherwise.
Damaged, Defective, or Incorrect Items
Inspect your order after delivery and contact Help@valkyrah.com promptly if an item is damaged, defective, or incorrect.
Include your order number and clear photographs of the item and packaging. If the issue is confirmed, Valkyrah will provide an appropriate solution and cover or reimburse reasonable return shipping when a return is required.
Please do not ship a damaged, defective, or incorrect item before receiving instructions from us.
Exchanges
The fastest way to exchange an item is to submit a return request and place a separate order for the replacement item.
Replacement products are not reserved while a return is in transit and remain subject to availability.
Nonreturnable Items
We cannot accept returns for:
- Items that have been worn, washed, altered, damaged, or used
- Items missing original tags, packaging, or included components
- Items clearly marked Final Sale at the time of purchase
Please contact us before purchasing if you have questions about whether a product is eligible for return.
Refunds
We will notify you after receiving and inspecting your return.
If approved, the eligible refund will be issued to your original payment method within 10 business days, less any applicable return shipping fees. Original shipping charges, duties, taxes, and customs fees are nonrefundable except where required by law or when the return results from a Valkyrah error.
Your bank or card provider may require additional processing time. If more than 15 business days have passed since we approved your refund, contact Help@valkyrah.com.